Refund policy

Returns & Refunds Policy

We want you to be happy with your order. If you have any problems with your purchase, please contact us at wcookthai@gmail.com

14-Day Cancellation & Returns

You have 14 days after receiving your order to tell us that you wish to cancel or return an eligible item.

To be eligible for a return, the product must be unopened, unused, in its original sealed packaging and in the same condition in which you received it. You may also be asked to provide proof of purchase.

To request a return, please contact wcookthai@gmail.com before sending anything back.

Approved returns should be sent to:

COOK THAI Ltd
18 Crossland Road
Droylsden
Manchester
M43 7AQ
United Kingdom

Please do not send products back without contacting us first.

Unless the product is faulty, damaged, incorrect or otherwise not as described, the customer is responsible for the cost of returning the item.

Food Products & Non-Returnable Items

For food safety and hygiene reasons, we cannot accept returns of products that have been opened, used or had their seal broken, unless the product is faulty, damaged or not as described.

This does not affect your statutory rights.

Damaged, Faulty or Incorrect Orders

Please inspect your order when it arrives. If an item is damaged, faulty, incorrect or there is another problem with your delivery, please contact us as soon as possible at wcookthai@gmail.com.

Please include your order number and, where possible, photographs showing the problem. We will assess the issue and arrange an appropriate replacement or refund where applicable.

If the problem is our responsibility, you will not be required to pay the reasonable cost of returning the affected product.

Exchanges

We do not currently offer direct exchanges. If you would like a different product, please contact us. Where a return is accepted, you can place a new order for the product you would prefer.

Refunds

Once we receive and inspect an eligible return, we will let you know whether your refund has been approved.

Approved refunds will be made to your original payment method. Please allow your bank or card provider additional time to process the refund.

Where you exercise a statutory right to cancel an eligible online order, refunds will be handled in accordance with applicable consumer law.

If you have not received an approved refund after the expected processing period, please contact us at wcookthai@gmail.com.
Contact
For questions about returns, refunds, damaged products or your order, please contact:

COOK THAI Ltd
Email: wcookthai@gmail.com